FAQ

Contact

For best and fastest response please message us through the Hazel May Facebook page @216HazelMay. 

Returns

We have a 7 day return or exchange policy providing goods are returned in brand new unworn condition and original tags attached(, not covered in animal hair and smelling of perfume also . For items that are posted this is 7 days from the delivery date. There is no returns on our clearance items as stated on the item listings.

Faulty Items

Faulty items will be repaired, replaced or refunded for the item cost. Within a reasonable time frame and normal wear and tear will not count as faulty. Please contact us.

Shipping Policy

Orders are usually processed within 1- 4 days excluding weekends and holidays and if your order is a preorder dates are given on the listing with wait times.  If Covid 19 alert levels are in level 4 no shipping posted during this time and will resume under level 3. Postage within NZ is a flat rate of $10, with free postage within NZ on orders over $200. For International orders please contact us for an quote on shipping.

Local pick up (Invercargill) is available on orders this option is at checkout and details are sent to organize collection time.

What if my item doesn't arrive?

Please contact us as all parcels are tracked using www.posthaste.co.nz